Return & Refunds
THANK YOU for supporting us @ Klackz Krypt.
If you are dissatisfied with your purchase, we're happy to sort the dispute out!
All goods sold cannot be returned / refunded, explicitly in-stock and group buy / pre-order products, unless the cancellation request is made before the group buy / pre-order period ends.
If your product is Defective on Arrival, you may request for an exchange via e-mail with evidence/s attached. If the evidence is valid, we will arrange for an exchange as soon. If the exchange process is deemed too costly (mainly due to shipping fees) by both parties, a refund may be requested possible if both parties agree. In any other case, an exchange will be carried out.
If both parties deemed an exchange to be too costly, a refund will be accepted and processed.
If it is approved, we will initiate a refund to your original method of payment. You will receive the refund within a certain amount of days, depending on your card issuer's policies and bank processing time.
Buyer will be responsible for paying the shipping costs for returning the item, while we (vendor) will bear the shipping charges of sending the replacement. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Feel free to contact us if there are questions regarding on how to return the products.
Note : Return Address (Malaysia / Thailand) will be provided during the return and refund process.